FAQ

Asked often. Answered honestly.

If your question isn't here, write to us. We'll answer personally (and add it to this list).

How it works

How does the Akuno phone bot work?

We forward your phone number to Akuno. The bot picks up every call, asks for the request and preferred time, checks your calendar live, and books the appointment. SMS + email confirmation goes to the caller.

How natural does the bot sound?

Very natural. We use modern speech models and tune tone, pace, and word choice to your industry.

Most callers don't notice it's a bot — and if they do, they find it friendlier than the average phone menu.

What about complex requests?

Akuno detects when a case is too specific, asks for contact details, and forwards the request with context to you. Nobody gets bounced around.

Can it handle multiple calls at once?

Yes. Akuno handles arbitrarily many calls in parallel. You'll never have a caller stuck on hold.

Privacy & security

Is Akuno GDPR-compliant?

Yes. We host in the EU, sign a data processing agreement with you, and delete call data on clearly defined retention rules. Recordings are only stored if you explicitly opt in.

What happens to my call data?

Call data is used to book appointments and stored in your system. Transcripts are kept only as long as needed for QA — default 30 days, configurable.

Pricing & setup

What does Akuno cost?

We tailor pricing to your setup — call volume and complexity. The fixed part: you only pay when the bot reliably handles your calls. Until then: no risk.

How quickly can it be set up?

From the first workshop to live operation typically 2-3 weeks, including the test phase. You barely have to invest time. We do the work.

Which calendars are supported?

Google Calendar, Microsoft Outlook / Microsoft 365, Calendly, Cal.com — and custom systems via REST API or webhook.

Support

What if the bot makes a mistake?

We listen in during the test phase, tune scripts and workflows. Once live, you get weekly reports — what worked, what needs improvement. We fix it for free.

Can I cancel?

Anytime, on a short notice. We don't lock anyone in. If the bot doesn't help you, no payment is owed anyway.

Question still open?

Write us — we reply personally.

The fastest way to reach us is the contact form or a direct email.

Get in touch